UNIT20

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1.A Houston airport officials increased the number of baggage handlers, so the complaints about the long waiting stopped.i@@j
2.Passengersf complaints persisted because they had to walk six times longer to retrieve their luggage.i@@j
3.People are prone to prefer walking to baggage claim than waiting for the baggage to come out.i@@j
4.Information such as explanation for delays makes us feel less stressed in a line.i@@j
5.If we can understand the psychology of waiting, we will be able to control our emotions more successfully when waiting.i@@j